Shipping & Returns
Thank you for shopping at Bartique. We strive to do our best to completely satisfy you as our valued customer. We accept returns within 14 days of your original purchase date for exchange, store credit or refund. All sale merchandise, items listed below and jewelry are FINAL SALE and cannot be returned or exchanged.
The following items are FINAL SALE and cannot be exchanged, credited or refunded.
1.) All accessories, including jewelry, belts, headwear, gloves, scarves, swimwear and intimate wear.
2.) Items purchased on sale or through a promotion.
3.) Items given away for free during special promotional periods.
Return, exchanges and store credit items from our online store must meet the following criteria; have tags attached and must not be damaged, worn or washed. Articles received not meeting all criteria will not be refunded. Please pack your items securely in the original box or bag along with the return/exchange form and include your original invoice provided with every online order for your convenience and ease in transaction.
Please note that failure to send these forms will result in the delay of processing your order. Upon receiving the return, exchange or store credit items, the items will be inspected by Bartique to ensure items are within return and exchange policy guidelines. Refunds will be credited back to the original method of payment used during checkout, less the cost of shipping. Once credited which is subject to 3rd party banking policies please allow one to two billing cycles for the credit to appear on your monthly credit card statement.
Note this time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you haven’t received a refund prior to contacting us, first check your bank account or contact your credit card company, again it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Bartique will not issue refunds to customers whose orders are not received because the shipping address provided during checkout was inaccurate, incomplete, or undeliverable. Bartique will not ship to a P.O. Box.
Bartique is not responsible for packages lost or stolen in transit.
HOW TO RETURN/EXCHANGE ONLINE ITEMS BY:
Request a return/exchange form at email@example.com to help speed up the return/exchange process.
Pack your items securely in the original box along with the return and exchange form and include your invoice.
Make sure that all items have tags attached and must not be damaged, worn or washed.
Shipping and handling charges are not refundable.
When returning shoes, PLEASE DO NOT USE THE SHOE BOX AS THE SHIPPING BOX. Please package the shoes in their original shoe box and then the original shipping box to avoid damage to the item. Failure to do so may result in a $5.00 handling charge being applied to your return.
Please mail your online returns to the following address:
Bartique Return and Exchange
642 Fielding Road
Charlotte, NC 28214
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For additional information please contact our Customer Care team during the business hours of 9:00am – 5:00pm (East Coast time) at 704-666-5212 or email us at firstname.lastname@example.org
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items as described above.
Thanks and as a small business we appreciate your patience and understanding. We understand the inconvenience of a return but we assure you we will do everything we can within our policy to make your experience more pleasant.